Frequently Asked Questions (FAQ)

You have two possible choices: either you import a midi file with drag&drop, so you can play it immediately, or you upload a midi file and/or a PDF score, and/or a video cover URL, with titles, descriptions etc.

Importing a midi file is quick and instant, and you can start learning the song right away, but it's not saved. You will have to restart the import if you close your browser.

Import midi

Upload allows you to save a midi file, and/or a PDF score and/or a cover video from YouTube. You must also specify an artist, title etc.

You can send us a message (assistance, questions, request) on this page.

You can report anything by sending us a message on this page.

You can submit a request by sending us a message on this page.

Request a new feature

Thank you for taking the time to contribute to the enhancement of our platform! Your feedback is valuable to us as we strive to improve and meet the needs of our users.

You can reset your password on this page:

Reset my password

While connected to your Pianotify account, you can cancel or manage your subscription on this page:

Manage subscription

If you encounter any issues or have specific questions about managing your subscription, feel free to reach out to our customer support team for assistance.

Yes, certainly. If you choose to cancel your subscription, you will only be charged for the current billing period. At the end of the current period, your subscription will not automatically renew.

You will retain access to the subscription benefits until the end of the paid period, and no further billing will occur thereafter.

To cancel your subscription, click here : Cancel my subscription

If you encounter any issues or have specific questions about managing your subscription, feel free to reach out to our customer support team for assistance.

Currently, we are actively working on the development of both mobile and desktop applications to enhance your user experience. While these applications are not yet available, we appreciate your patience and understanding as we strive to bring you a seamless and efficient platform across various devices.

Stay tuned for updates on our progress, and we look forward to providing you with new and convenient ways to access our services in the near future! If you have any specific preferences or features you'd like to see in the upcoming applications, feel free to share your feedback with us through our contact form. Your input is valuable as we shape the future of our platform.