Frequently Asked Questions (FAQ)

Click on questions to see answers

General Information

You can use Pianotify for free and indefinitely. But to access some features, a premium account is required.

Currently, we are actively working on mobile and desktop applications. Stay tuned for updates. If you have suggestions for features, share your feedback through our contact form.

Account Management

You can reset your password on this page.

Reset my password

If you wish to delete your account, please send us a message via the contact form on our contact page. Our support team will assist you with the deletion process.

Contact us to delete your account

While connected to your Pianotify account, you can cancel or manage your subscription on this page.

Manage subscription

If you encounter issues or have specific questions, contact our support team.

Yes, you can cancel your subscription at any time. You will only be charged for the current billing period, and your subscription will not renew. You retain access until the end of the paid period.

To cancel your subscription, click here: Cancel my subscription

If you encounter any issues, feel free to reach out to our customer support team.

Features and Functionality

You have two possible choices: either you import a MIDI file with drag & drop, so you can play it immediately, or you upload a MIDI file and/or a PDF score, and/or a video cover URL, with titles, descriptions, etc.

Import midi

Upload midi/PDF/Video cover

Importing a MIDI file is quick and instant, and you can start learning the song right away, but it's not saved. You will have to restart the import if you close your browser.

Import midi

Uploading allows you to save a MIDI file, and/or a PDF score, and/or a cover video from YouTube. You must also specify an artist, title, etc.

Upload midi/PDF/Video cover

You can submit a request by sending us a message on our contact page.

Request a new feature

Thank you for contributing to the enhancement of our platform! Your feedback is valuable.

Technical Support

You can send us a message (assistance, questions, request) on our contact page.

Send us a message

You can report any issue by sending us a message on our contact page.

Send us a message

Have another question? We're Here to Help!

If you have additional questions or need assistance, feel free to reach out to us. We're here to support you and ensure the best experience possible.

Contact us