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Terms of Service
1 November 2025
Pianotify (“Pianotify”, “we”, “us”, “our”) provides an online, interactive piano learning service and a MIDI player
Contact: contactpianotifycom.
Hosting: Amazon Web Services (AWS), Region eu-west-1 (Ireland); hosting entity: AWS EMEA SARL, 38 Av. JF Kennedy, L-1855 Luxembourg. Phone: +352 2789 0057.
By creating an account or using the website and services (the “Service”), you accept these Terms. If you do not agree, do not use the Service.
Minimum age 16 or the digital consent age in your country. Keep credentials confidential. You are responsible for activity on your account. Notify breaches promptly.
Pianotify hosts and processes user-generated content (UGC) such as MIDI and PDF files and may display third-party video embeds. Pianotify does not supply such files and does not proactively verify rights. Users are solely responsible for rights clearance.
You retain ownership of your content. You grant Pianotify a non-exclusive, worldwide, royalty-free licence to host, cache, transcode, display, and distribute your content via the Service, and to use thumbnails and screenshots to operate and promote the Service. We may remove or restrict content that breaches these Terms or law.
You must have all rights and permissions for content you upload or share. Do not upload infringing, unlawful, or otherwise prohibited content. You agree to indemnify Pianotify for claims arising from your content.
Do not violate law or third-party rights. Do not upload illegal content, target minors, share personal data of others without a lawful basis, spread malware or spam, scrape or bulk-download, circumvent security, reverse-engineer, or automate account creation or metrics manipulation.
We operate an EU notice-and-action process and a DMCA process. See the Copyright & DMCA Policy. We may suspend or terminate repeat infringers.
Plans: €5.95/month or €39.98/year. Taxes as shown at checkout. Payments via Stripe. Subscriptions auto-renew unless cancelled before renewal in account settings. Cancellations take effect at period end. No partial refunds unless required by law. We may change prices for future terms with prior notice.
Consumers in the EU have a 14-day right of withdrawal. If you request immediate access to digital content not supplied on a tangible medium, you expressly request immediate performance and acknowledge losing the withdrawal right once delivery starts.
We use AWS, Stripe, Google Analytics and Customer.io. Their terms and privacy policies apply to their components.
The Service may change or be unavailable. We may modify or discontinue features. Material adverse changes will be notified with reasonable advance notice where feasible.
The Service is provided “as is” and “as available” to the extent permitted by law. No guarantee of uninterrupted or error-free operation or fitness for a particular purpose.
To the extent permitted by law, our aggregate liability for all claims in any 12-month period is limited to the amounts you paid to Pianotify in that period. We do not limit liability for fraud, death or personal injury caused by negligence, or other non-excludable liabilities.
We provide mechanisms to report illegal content, issue statements of reasons for moderation, and offer appeals.
Authorities contact: legalpianotifycom.
You may cancel at any time in account settings. We may suspend or terminate for breach, unlawful activity, or risk to users or the Service.
We may update these Terms. Continued use after the effective date means acceptance.
Privacy policy
1 November 2025
Controller: Pianotify
Privacy contact: privacypianotifycom.
Support: contactpianotifycom.
Supervisory authority: CNIL.
This policy covers pianotify.com. It applies to visitors, account holders, and contributors of user-generated content.
Account: email, username, preferences, subscription status, purchase history via Stripe identifiers.
Usage: IP address, user-agent, timestamps, pages and events, error logs.
User content: uploaded MIDI and PDF files, YouTube URLs, related metadata and thumbnails.
Support: messages and attachments.
Billing: Stripe tokens and receipts. Pianotify does not store card numbers.
Provide and secure the Service: contract and legitimate interests.
Payments and accounting: legal obligation and contract.
Product communications: legitimate interests.
Analytics and non-essential marketing: consent.
Compliance and requests from authorities: legal obligation.
Product communications:
– Existing customers: legitimate interests with easy opt-out.
– Prospective users: consent before sending marketing emails.
AWS, region eu-west-1 (Ireland). Stripe for payments. Google Analytics and Search Console for measurements. Customer.io for transactional and, if opted-in, marketing email. Data Processing Agreements and Standard Contractual Clauses apply where transfers occur outside the EEA.
Primary hosting in the EU. Some processors may process outside the EEA. We use Standard Contractual Clauses and additional safeguards where applicable.
Where our providers are located outside the EEA, we rely on the EU-US Data Privacy Framework (where applicable) or the European Commission’s Standard Contractual Clauses, together with Transfer Impact Assessments and supplementary measures.
For the UK: where we transfer personal data to organizations that participate in the UK Extension to the EU–US Data Privacy Framework (“UK-US Data Bridge”), we rely on that adequacy decision. For other UK restricted transfers to countries without adequacy, we use the UK Addendum to the EU Standard Contractual Clauses or the UK IDTA, as applicable.
We may process HTTP referrer, UTM parameters, approximate location inferred from IP, and YouTube embed metadata (if you open third-party videos).
Third-party embeds may set their own cookies subject to your consent.
Public uploads (MIDI, PDF, cover pages), their titles, descriptions, thumbnails, tags, and your public username are crawlable by search engines and may appear in third-party search results.
You can delete them at any time; removal from search results depends on third-party crawlers.
If you link to or embed third-party content (e.g., YouTube), indexing of that third-party content is governed by the third-party’s policies.
Our marketing emails include an open and click tracking pixel. You can opt out at any time via the unsubscribe link or the Preferences center.
If you unsubscribe, we will keep your email on a suppression list to ensure you do not receive further marketing messages.
Active account: retained while in use. Deleted account: active data deleted promptly; rolling backups retained up to 30 days.
Logs: up to 12 months.
Billing records: 10 years.
Support: 24 months. Public user content: until you delete it or moderation removes it.
Suppression list: retained indefinitely to ensure no further marketing emails are sent.
You can exercise your rights by emailing privacypianotifycom. Access, rectification, erasure, restriction, portability, objection, and withdrawal of consent.
We respond within one month, extendable by two months for complex requests.
Service for 16+. No deliberate collection for children under 16.
TLS in transit, AWS encryption at rest, least-privilege access, admin two-factor authentication, logging and alerting, backups with restore tests.
Unsubscribe links in every marketing email. Transactional or service emails may still be sent.
No automated decision-making producing legal or similar significant effects.
Strictly necessary (no consent): session, authentication, security, load-balancing.
Analytics (consent-based): product usage measurement (Google Analytics). Examples: "USER_SESSION" for session; "_ga*" for Google Analytics. On first visit we ask for consent. You can change choices anytime in Preferences or clear cookies in your browser. Analytics runs only after consent.
We may update this Policy. We will update the “Last updated” date and notify you of material changes by email or in-product notice.
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